General Information

How to place an order

Both our readymade and bespoke doors may be purchased online. Our readymade doors are manufactured for an internal face fix installation, unless otherwise stated by the customer when placing the order. The sizes advertised are for doors suitable for an opening of this particular size we allow for the extra height and width required.

If ordering a tailor made door, before checking out online, you will be directed to complete a self survey form.

After your purchase has been made, we will contact you to confirm your order. f you have not heard from us within 24 hours (excluding weekends and Bank holidays), please call us on 0191 4155888.

Doors may also be ordered by telephone by phoning our sales department on 0191 4155888.

Payments

Secure online payments are made through RSS Worldpay. We also accept credit card payments over the telephone, cheque, bacs and chaps payments. All customers will be sent a VAT invoice.

Bank details for customers wishing to pay by bacs or chaps:-

Account name: Autoroll UK LTD.
sort code: 60-22-52
Account Number: 73558702

Delivery

Goods maybe collected from our factory in Washington, Tyne and Wear. Small items will be dispatched with Royal Mail or a similar courier company normally on a 2 to 3 day service. We deliver most doors on our own transport where possible. We only deliver to UK Mainland. Delivery is normally 5 to 15 working days, once cleared funds have been received.

Warranty

Autoroll UK LTD guarantees all of its products from defective manufacturing for a period of 12 months from date of purchase. This is subject to correct installation, maintenance and operation of the product. This excludes general wear and tear. Unfortunately we cannot offer any warranties on any of the finishes for doors fitted within 1 mile of the sea or salt estuary.

Damaged goods must be reported within 48 hours Of delivery.

Goods must be returned to Autoroll UK LTD. where they will be inspected and either repaired or replaced. Autoroll UK LTD will not be held responsible for any costs incurred in the removal and replacement of faulted goods. For your protection, we recommend you use a recorded delivery service when returning goods.

Returns address:
Autoroll UK LTD, Pinewood Business park, Wilden Road, Washington, Tyne & wear, NE38 8QB

Please note: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days. You will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card used for the order.

This returns policy does not affect your statutory rights.